The following Terms & Conditions shall apply to customers /
passengers utilizing the Services offered by Highway Cabs for the
hiring of taxis:
- The customer shall pay the taxi fare, parking charges,
additional night surcharge (where applicable) and any fee or
levy presently payable or hereinafter imposed by the law or
required to be paid for availing of the taxi Services.
- The customer agrees and accepts that the use of the
Services provided by Highway Cabs is at the sole risk of the
Customer, and further acknowledges that Highway Cabs disclaims
all representations and warranties of any kind, whether express
or implied. The customer shall ensure that he/she will not
indulge in any of the following activities while in a taxi:
- Smoking or consuming any kind of intoxicants inside
the Taxi. The driver has the right to refuse the pick-up or
ask the customer to alight the cab if the customer is found
to be in an intoxicated state or is found misbehaving with
other passengers or the driver, or is causing a nuisance.
- Littering the Taxi.
- Soiling or damaging the seats and/or any other
interiors of the Taxi.
- Misusing, soiling or damaging any of the devices
(technical/non-technical) in the taxi.
- Asking the driver to break any Traffic/RTO/City
Police and/or government rules for any purpose (especially
reaching the destination earlier). The driver has the right
to refuse such a request by the customer. The driver also has
the right to refuse such a pick-up or ask such customer(s) to
alight from the cab.
- Asking the driver to board more adults than the
number applicable for each vehicle type, in the taxi. The
driver has the right to refuse such a pick-up or ask such
customer(s) to alight from the cab.
- Pressurizing the driver to overload the boot space of
the taxi with luggage. The customer shall not be generally
allowed to use the seating area of the taxi for placing any
kind of luggage.
- The customer agrees and acknowledges that the use of
the Services offered by Highway Cabs is at the sole risk of the
customer and that Highway Cabs disclaims all representations
and warranties of any kind, whether express or implied as to
condition, suitability, quality, merchantability and fitness
for any purposes are excluded to the fullest extent permitted
by law. Without prejudice to the above, Highway Cabs makes no
representation or warranty that:
- The Services will meet the customer's requirements;
- The Services will be uninterrupted, timely, secure,
- Highway Cabs shall not be responsible or liable for
any loss or damage, howsoever caused or suffered by the
Customer arising out of the use of taxi service offered by
Highway Cabs or due to the failure of Highway Cabs to provide
Services to the Customer for any reason whatsoever including
but not limited to the Customer's non-compliance with the
Services' recorded voice instructions, malfunction, partial
or total failure of any network terminal, data processing
system, computer tele-transmission or telecommunications
system or other circumstances whether or not beyond the
control of Highway Cabs or any person or any organization
involved in the above mentioned systems.
- Highway Cabs will not be liable for any damages of
any kind arising from the use of the Service offered by
Highway Cabs, including, but not limited to direct, indirect,
incidental, punitive, and consequential damages.
- There shall be extra charges for far off locations
& toll charges as well.
- If any passenger misses the train or flight or bus,
Highway Cabs will not be liable for any compensation. The
customer shall make an alternate arrangement if the cab has
not reached due to any reason.
- The Customer shall indemnify Highway Cabs from and
against and in respect of any or all liabilities, losses,
charges and expenses (including legal fees and costs on a full
indemnity basis) claims, demands, actions and proceedings which
Highway Cabs may incur or sustain directly or indirectly from
or by any reason of or in relation to the use or proposed use
of the Services by the Customer and shall pay such sums on
demand on Highway Cabs.
- Highway Cabs is hereby authorized to use the location
based information provided by any of the telecommunication
companies when the Customer uses the mobile phone to make a
taxi booking. The location based information will be used only
to facilitate and improve the probability of locating a taxi
for the Customer.
- Highway Cabs shall be entitled to disclose to all
companies within its group, or any government body as so
required by the law or by directive or request from any
government body, the particulars of the Customer in the
possession of Highway Cabs in any way as Highway Cabs, in its
absolute discretion, deems fit or if it considers it in its
interests to do so.
- Highway Cabs shall be entitled at any time without
giving any reason to terminate the booking of taxis done by the
- Highway Cabs encourages all its customers to take full
responsibility of his/her items. In case of lost items inside
Highway Cabs during the journey, Highway Cabs will try to
locate the items on a "best-effort" basis but is not
responsible for the same in case of loss or damage to the same.
- If the Customer leaves any goods in the taxi or has any
complaint in respect of the Services or the use of the taxi,
the Customer has to inform Highway Cabs of the same in writing
within 24hours of using the taxi or the Services of Highway
- Highway Cabs shall not be liable for any conduct of the
drivers of the taxis. However, Highway Cabs encourages you to
notify it of any complaints that you may have against the
driver of any taxi that you may have hired using Highway Cabs
- Highway Cabs shall be entitled to add to, vary or amend
any or all these terms and conditions at any time and the
Customer shall be bound by such addition, variation or
amendment once such addition, variation or amendment are
incorporated into these terms and conditions at Highway Cabs
website at www.highwaycabs.com on the date that Highway Cabs
may indicate that such addition, variation or amendment is to
come into effect.
- All the calls made to Highway Cabs call centre may be
recorded by Highway Cabs for quality and training purposes.
- It is expressly made clear to you hereby that Highway
Cabs does not own any taxis nor does it directly or indirectly
employ any drivers for the taxis. Taxis and drivers are all
supplied by third parties and Highway Cabs disclaims any and
all liability in respect of the drivers and the taxis alike.
- Highway Cabs has right to use the customer contact
information for its own marketing purposes. Highway Cabs may
send regular SMS updates to the mobile numbers registered with
- The courts of Hyderabad, India shall have the sole and
exclusive jurisdiction in respect of any matters arising from
the use of the Services offered by Highway Cabs or the
agreement or arrangement between Highway Cabs and the Customer.
The above mentioned terms and conditions of use and/or
agreement between the User(s) and Highway Cabs with respect to
access to and use of the web site and the Services offered by
Highway Cabs, superseding any prior written or oral agreements
in relation to the same subject matter herein.