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customercare@highwaycabs.com

Terms and Conditions

Introduction

The following Terms & Conditions shall apply to customers / passengers utilizing the Services offered by Highway Cabs for the hiring of taxis:

  • The customer shall pay the taxi fare, parking charges, additional night surcharge (where applicable) and any fee or levy presently payable or hereinafter imposed by the law or required to be paid for availing of the taxi Services.
  • The customer agrees and accepts that the use of the Services provided by Highway Cabs is at the sole risk of the Customer, and further acknowledges that Highway Cabs disclaims all representations and warranties of any kind, whether express or implied. The customer shall ensure that he/she will not indulge in any of the following activities while in a taxi:    
    1. Smoking or consuming any kind of intoxicants inside the Taxi. The driver has the right to refuse the pick-up or ask the customer to alight the cab if the customer is found to be in an intoxicated state or is found misbehaving with other passengers or the driver, or is causing a nuisance.
    2. Littering the Taxi.
    3. Soiling or damaging the seats and/or any other interiors of the Taxi.
    4. Misusing, soiling or damaging any of the devices (technical/non-technical) in the taxi.
    5. Asking the driver to break any Traffic/RTO/City Police and/or government rules for any purpose (especially reaching the destination earlier). The driver has the right to refuse such a request by the customer. The driver also has the right to refuse such a pick-up or ask such customer(s) to alight from the cab.
    6. Asking the driver to board more adults than the number applicable for each vehicle type, in the taxi. The driver has the right to refuse such a pick-up or ask such customer(s) to alight from the cab.
    7. Pressurizing the driver to overload the boot space of the taxi with luggage. The customer shall not be generally allowed to use the seating area of the taxi for placing any kind of luggage.
  • The customer agrees and acknowledges that the use of the Services offered by Highway Cabs is at the sole risk of the customer and that Highway Cabs disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality, merchantability and fitness for any purposes are excluded to the fullest extent permitted by law. Without prejudice to the above, Highway Cabs makes no representation or warranty that:        
    1.  The Services will meet the customer's requirements;
    2. The Services will be uninterrupted, timely, secure, or error-free.
    3. Highway Cabs shall not be responsible or liable for any loss or damage, howsoever caused or suffered by the Customer arising out of the use of taxi service offered by Highway Cabs or due to the failure of Highway Cabs to provide Services to the Customer for any reason whatsoever including but not limited to the Customer's non-compliance with the Services' recorded voice instructions, malfunction, partial or total failure of any network terminal, data processing system, computer tele-transmission or telecommunications system or other circumstances whether or not beyond the control of Highway Cabs or any person or any organization involved in the above mentioned systems.
    4. Highway Cabs will not be liable for any damages of any kind arising from the use of the Service offered by Highway Cabs, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
    5. There shall be extra charges for far off locations & toll charges as well.
    6. If any passenger misses the train or flight or bus, Highway Cabs will not be liable for any compensation. The customer shall make an alternate arrangement if the cab has not reached due to any reason.
  • The Customer shall indemnify Highway Cabs from and against and in respect of any or all liabilities, losses, charges and expenses (including legal fees and costs on a full indemnity basis) claims, demands, actions and proceedings which Highway Cabs may incur or sustain directly or indirectly from or by any reason of or in relation to the use or proposed use of the Services by the Customer and shall pay such sums on demand on Highway Cabs.
  • Highway Cabs is hereby authorized to use the location based information provided by any of the telecommunication companies when the Customer uses the mobile phone to make a taxi booking. The location based information will be used only to facilitate and improve the probability of locating a taxi for the Customer.
  • Highway Cabs shall be entitled to disclose to all companies within its group, or any government body as so required by the law or by directive or request from any government body, the particulars of the Customer in the possession of Highway Cabs in any way as Highway Cabs, in its absolute discretion, deems fit or if it considers it in its interests to do so.
  • Highway Cabs shall be entitled at any time without giving any reason to terminate the booking of taxis done by the Customer.
  • Highway Cabs encourages all its customers to take full responsibility of his/her items. In case of lost items inside Highway Cabs during the journey, Highway Cabs will try to locate the items on a "best-effort" basis but is not responsible for the same in case of loss or damage to the same.
  • If the Customer leaves any goods in the taxi or has any complaint in respect of the Services or the use of the taxi, the Customer has to inform Highway Cabs of the same in writing within 24hours of using the taxi or the Services of Highway Cabs.
  • Highway Cabs shall not be liable for any conduct of the drivers of the taxis. However, Highway Cabs encourages you to notify it of any complaints that you may have against the driver of any taxi that you may have hired using Highway Cabs Services.
  • Highway Cabs shall be entitled to add to, vary or amend any or all these terms and conditions at any time and the Customer shall be bound by such addition, variation or amendment once such addition, variation or amendment are incorporated into these terms and conditions at Highway Cabs website at www.highwaycabs.com on the date that Highway Cabs may indicate that such addition, variation or amendment is to come into effect.
  • All the calls made to Highway Cabs call centre may be recorded by Highway Cabs for quality and training purposes.
  • It is expressly made clear to you hereby that Highway Cabs does not own any taxis nor does it directly or indirectly employ any drivers for the taxis. Taxis and drivers are all supplied by third parties and Highway Cabs disclaims any and all liability in respect of the drivers and the taxis alike.
  • Highway Cabs has right to use the customer contact information for its own marketing purposes. Highway Cabs may send regular SMS updates to the mobile numbers registered with it.
  • The courts of Hyderabad, India shall have the sole and exclusive jurisdiction in respect of any matters arising from the use of the Services offered by Highway Cabs or the agreement or arrangement between Highway Cabs and the Customer. The above mentioned terms and conditions of use and/or Agreement and the Privacy Policy constitute the entire agreement between the User(s) and Highway Cabs with respect to access to and use of the web site and the Services offered by Highway Cabs, superseding any prior written or oral agreements in relation to the same subject matter herein.